Frequently Asked Questions

What Shipping Carriers Do You Use? utilizes UPS for most packages. If you choose to use the Surepost shipping method the last leg of the delivery to your home is carried out by USPS (The postal service). Some of our supplier partners ship via USPS for their items. Larger bulky items, like furniture and saunas ship via freight carriers.

What shipping methods does use?

Please visit our shipping page.

Does ship outside of the 48 contiguous United States?

Yes, we offer a selection of products for shipment to Alaska and Hawaii. We also ship to Canada.

Saunas, Outdoor Furniture and most large items ship only to the U.S. Continental 48-states.

We do not ship to offshore U.S. territories or other countries except for Canada.

Can I ship to an address that is not my billing address?

Absolutely! Simply check the box that says “Ship to a different address” during checkout and fill in the new shipping addresses information.

What do I do if my order arrives broken or damaged?

If possible, refuse delivery of the broken or damaged items. Custom items are non-returnable after delivery has been accepted, so Items should be inspected thoroughly at the time of delivery. If you are not satisfied with the condition, indicate “damaged” on the delivery paperwork and refuse delivery. If you receive your order with shipping damage, please call us right away: (888) 915-9919 10am – 6pm, Monday-Friday Mountain Time.

How do I check my order status?

To check the status of your order, please Sign In to your account. Shipment tracking numbers will be sent to you as soon as the order has been packaged. This tracking number will allow you to track your order via UPS.

Are the delivery dates listed at checkout guaranteed?

The Estimated Delivery Date is shown during checkout. It is an estimate and is not guaranteed. However it is usually very close to accurate.

Orders that contain back ordered items may be delayed and the shown date does not apply.

What is your return policy?

Visit our Return Policy Page.

How can I cancel my order?

Customer orders are sent to our warehouse frequently throughout the day for speedy fulfillment and shipping. Therefore, it is not possible to change or cancel an order once it has been packed. If you would like to cancel or change your order, please call us right away: 1 (575) 623-8888, 10am – 6pm Mountain Time, Monday-Saturday.

What Currency are prices listed in?

All prices are listed in United States Dollars unless listed otherwise.

Why are there two charges on my credit card statement?

All About Spas only charges you once for your order.

What appears to be multiple charges on your bank statement are only temporary authorization holds placed by the bank as part of the checkout process.

This only happens if you have any failed checkout attempts prior to a successful checkout.

The only transaction that will remain on your account is the last one listed.

The authorizations will usually drop off from your statement in 5-7 business days. However, the speed at which these authorizations come off of your account is at the discretion of your bank and could take longer.

Why is the amount billed on my statement different than my invoice - Canada Orders?

This will only happen for our Canadian Customers. Prices shown on the website are listed in U.S. Dollars. Your bank will automatically convert it to Canadian Dollars for your statement.

Why was my checkout declined?

As part of our ongoing efforts to protect our customers from fraudulent purchases being placed on their cards we require your billing information to match up to the billing information you supplied to the bank. If it does not match the checkout will not be able to be completed.

Another reason could be that you accidentally typed the credit number incorrectly.

Why Choose to Autoship?
  • Save Money
  • Automatically re-order your favorite products on your schedule.
  • Easily change the products or shipping date for your upcoming Scheduled Orders.
  • Pause or cancel any time in the My Account Page.